Frequently Asked Questions

Shipping & Delivery
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Is my Umbrella Guaranteed?

Yes the frame  is guaranteed against faulty workmanship for a period of 12 months from date of purchase.  (A receipt as proof of purchase will be required).  However your umbrella is NOT guaranteed against wind damage. We make every effort to ensure that we use high quality components when building our umbrellas. To ensure the longevity of your umbrella in windy conditions please face the umbrella INTO the wind.

What should I do if my umbrella is faulty?

Please contact the dealer from whom you purchased it from.

How should I look after my umbrella?
You should ensure that your umbrella is completely dry before closing it.  The metal components have been treated against corrosion but excessive closing when wet may cause a small amount of staining.  Clean your umbrella with a damp cloth using only plain tap water as detergents may remove protective coatings.
Do SOAKE umbrellas have any UV protection against sunlight?

Yes all umbrellas will provide protection against the sun.  The level of protection varies from umbrella to umbrella. In general terms the darker the canopy colour the more protection you will receive.  Specific UV protection levels can vary from around 70% - 95%.

Do you supply your umbrellas to the trade?
Yes. Please register as a new customer as a starting point and also contact us info@soake.co.uk with your details and we can then set your account to trade. You can then log in and view at your trade prices.
Most of your umbrellas are built using fibreglass ribs. What are the benefits?

Historically umbrella ribs used to be made from metal ribs which were prone to bending.  In recent times those producing better quality umbrellas shifted to using fibreglass ribs allowing far greater flexibility and durability. There are some umbrella styles where it is not possible to use fibreglass and so the traditional metal ribs continue to be used.

Why should I purchase a SOAKE umbrella?

There are many reasons.  We are a British brand with our own warehouse facilities and a team who are passionate about umbrellas meaning we always react swiftly and efficiently. We build our umbrellas to last.  We guarantee our umbrellas *.  We genuinely care about our customers.